Overview In a call center, the responsibility for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls
Overview In a call center, the responsibility for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls
Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel
Location: 100% on site in JHB Working Hours: Part time, M-F, 9AM - 1PM (SAST) About Nivoda Nivoda is a rapidly scaling global B2B diamond and gemstone marketplace connecting jewellery retailers with competitive, high-quality suppliers worldwide. Processing
Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be
Who are we? Sanlam was established as a life insurance company in South Africa but has since transformed into a diversified financial services group that operates across the African continent, India, Malaysia and selected developed markets,
Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be
Overview In a call center, the responsibility for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls
WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking
Lesaka Technologies Inc. is seeking a Senior Backend Engineer in Cape Town, South Africa. The role involves designing and building high-performance switching systems. Ideal candidates should have 5–8+ years of experience in backend software engineering, expertise
Teleperformance is seeking a qualified candidate for a call center management role in Cape Town. The candidate will be responsible for real-time management of call center resources to ensure service levels are met, analyzing performance data, and
ATS Client is seeking a hands-on Network Engineer to join a busy NOC in Midrand. In this role you will monitor, troubleshoot, and resolve real-time connectivity issues while collaborating with Tier 4 engineers to keep customers connected
Telebest, located in Cape Town, is seeking an experienced Workforce Management RTA to manage schedules across multiple projects and ensure optimal resource allocation. The ideal candidate should have at least 2 years of direct experience in
Micromine Limited is seeking a Product Specialist for Micromine Pitram based in Johannesburg. In this role, you will work with mining companies to enhance their operations through accurate data and optimised workflows. The position offers an
Teleperformance in Cape Town is looking for a skilled Real Time Analyst responsible for ensuring that agents are available to meet forecasted call volumes. You will be analyzing KPIs and call data while managing schedules to improve service
Zensar Technologies is seeking a Middleware Engineer located in Sandton, Gauteng. The ideal candidate will have strong expertise in IBM MQ and Apache Kafka for enterprise messaging platforms. Your role will include responsibilities like development, integration,
Overview Job Overview The Real-Time Analyst (RTA) is responsible for managing and monitoring real-time resource allocation in our contact center to meet forecasted call volumes while ensuring service level goals and efficiency targets. This role involves live monitoring,
Digital Outsource Services in Cape Town seeks a Sports Trading Analyst to deliver risk and integrity monitoring services. Youll analyze betting patterns and identify irregular activities to ensure fair conditions for users. The ideal candidate has
United Exports in Worcester, South Africa is seeking a Temp Receiving Clerk to join the Cold Chain division. In this critical role, you will capture and verify harvest intake data in real time to ensure operational efficiency. The
ICRAVE in Cape Town is seeking a Real-Time Unreal Artist for the Built Environment (AEC) to bridge architectural design with cutting-edge game engine tech and create interactive walkthroughs for stakeholders. You will build live‑navigable worlds, optimize assets