Overview Job Overview The Real-Time Analyst (RTA) is responsible for managing and monitoring real-time resource allocation in our contact center to meet forecasted call volumes while ensuring service level goals and efficiency targets. This role involves live monitoring,
Overview As a Workforce Management (WFM) Manager, your primary responsibility is to ensure the efficient and effective management of accounts and its workforce. This includes overseeing Planning, Real Time Management and Management information resource and processes, scheduling
Company Description AECOM’s Enterprise Capabilities team is looking for a Senior Professional Architect (Data Centre) to join our team in our South Africa offices. About Enterprise Capabilities Fundamental to our Think and Act Globally strategy and
Ogilvy Cape Town is a renowned creative advertising agency that specializes in delivering innovative and strategic marketing solutions to a diverse portfolio of clients. As part of the global Ogilvy network, our team in Cape Town
About Lifecheq Lifecheq is a leading financial technology company that partners with distribution businesses and product providers to deliver holistic, advice-led solutions to end consumers. It operates the largest digital financial advice platform in South Africa,
Are you passionate about leading high-performing software engineering teams and delivering scalable, high-quality technology solutions? Do you enjoy developing talent, shaping technical direction, and collaborating across global teams to drive impactful outcomes? About our Team LexisNexis
Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Who we are We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading
Job Title:Snr Operations Director Job DescriptionThe Snr Operations Director is responsible for providing strategic leadership across a portfolio of client accounts within the contact centre operation, ensuring the delivery of exceptional customer experiences, achievement of contractual
Empowering careers at ARJO At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in
The Team Leader, Digital Customer Success (Risk Intelligence) is responsible for leading a team of Digital Customer Success Managers focused on driving customer value, adoption, retention, and scalable engagement across the Risk Intelligence customer portfolio. The
Permanent position available with a considerable portfolio of works for the next 5+ years To build your career by assisting in the delivery of ‘leading edge’ engineering projects. To work with a vibrant, agile and multi-functional
The candidate will lead the Quality Excellence Insurance for our Australian vertical, interfacing with colleagues across all levels; ensure implementation of quality management framework for each client part of UK P&C areas and have quality control
Position: ERP Enterprise Solution Engineer Position Type: Full time Department : Information Technology Location: Salt River, Cape Town, South Africa Experience: 7+ years with a degree in Information Technology/Systems Company Description Watchmaker Genomics is a global
What being part of the Sigma Family means for you Facilities Administrator Retreat – Office Based Coordinate. Support. Keep Sigma Moving. This is an exciting opportunity for a Facilities Administrator who will be responsible for providing
About Us MSC is a privately owned global shipping company founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines with headquarters in Geneva, Switzerland, MSC operates in over 675 offices
JOB SUMMARY The Quality and Learning & Development Manager is responsible for leading the propertys quality assurance and learning strategy to drive exceptional guest experiences, employee engagement, and operational excellence. The role implements and oversees quality
Are you an experienced Sage Intacct Consultant who enjoys solving complex business challenges and delivering exceptional ERP solutions? Were looking for a client-focused, solutions-driven consultant to join a growing team where youll play a key role
About Zenzero Zenzero is one of the UK’s fastest-growing technology companies. Named a Top 8 Technology Company at the British Business Awards 2026, recognised by Deloitte as a Best Managed Company, and featured in the Sunday
Zenzero is seeking a Resource Manager to optimise allocation of technical resources across our expertise teams. You will coordinate workloads, oversee a Connect Wise dispatch portal, and work with project delivery to drive efficiency and scalability. As the business
A Call Center Team Leader drives team performance by coaching agents, monitoring KPIs (CSAT, AHT, SLA), and resolving escalated issues to ensure high-quality customer service. They are responsible for motivating staff, conducting performance reviews, managing schedules,