The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally
About impact.com impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content
Overview Job Overview The Real-Time Analyst (RTA) is responsible for managing and monitoring real-time resource allocation in our contact center to meet forecasted call volumes while ensuring service level goals and efficiency targets. This role involves live
Who We Are Looking For • Education or work experience in aviation, transportation, or maritime areas • An understanding of key global affairs and awareness of how events can impact the aviation industry • Strong written
Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel
We Are Innovators & Category Creators Foundedin Cape Town, South Africa, in 2000, Clickatell made history as the first company to connect businesses on the internet with consumers on mobile phones via SMS, using just four
KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack
CORPORATE INTELLIGENCE EXPERIENCED CASE MANAGER – SUB-SAHARAN AFRICA, CAPE TOWN S-RM is seeking an experienced Case Manager to join the sub-Saharan Africa team within our Corporate Intelligence division, based in our Cape Town office. WHO ARE
Overview We are seeking a highly motivated and experienced WFM (Workforce Management) Assistant Manager to join our dynamic team. In this role, you will be responsible for managing and optimizing the day-to-day operations of the Workforce Management team.
Overview As a Workforce Management (WFM) Manager, your primary responsibility is to ensure the efficient and effective management of accounts and its workforce. This includes overseeing Planning, Real Time Management and Management information resource and processes, scheduling and
Senior AWS Engineer Department: Operations Employment Type: Permanent - Full Time Location: Cape Town Reporting To: Michael Sherlock Description At Sabio Group, were dedicated to fostering an environment where employees thrive. Since 1998, weve built a
Takealot.com, South Africa’s leading online retailer, is looking for a highly talented QA Manager (Merchant) to join our team. We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to
Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to
Takealot.com, South Africa’s leading online retailer, is looking for a highly talented QA Manager (Merchant) to join our team. We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to
Are you a quick-thinking, analytical specialist who thrives in a fast-paced environment? Do you have a passion for ensuring seamless, high-performance customer service? Join a leading global company that enhances the travel and lifestyle experiences of
WNS, part of Capgemini, is seeking a detail-oriented data and operations analyst to monitor agent queues and generate performance reports. You will collect, analyze and report data, track ad-hoc client/vendor changes, and help ensure adherence to schedules
A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by
Job Description Role Overview The Group Manager – WFM is responsible for leading workforce planning, scheduling, and real-time operations for inbound contact center functions. This role ensures optimal staffing, cost efficiency, and service level achievement through data‑driven
Overview In a call center, the responsibility for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of
Overview In a call center, the responsibility for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of