Overview To provide a Simply Brilliant customer experience by professionally and courteously handling all customer contact in compliance with company directive. To actively promote the Teleperformance Brand by providing quality customer service at every instance, promoting products
Overview The IR Manager is responsible for developing and executing IR initiatives that enables an environment of high engagement and fostering of good working relationships between management, the company and employees. The IR Manager is responsible
Overview The Operations Supervisor will provide ad-hoc support to newly trained advisors, ensuring they handle customer calls effectively and deliver high-quality service. This role involves evaluating and improving advisor performance, responding to ad-hoc requests for assistance,
Overview We are seeking a dynamic and forward-thinking candidate to lead client transformation and optimization that improve customer and agent experiences through the use of cutting-edge technologies, particularly AI. This role will implement new systems, channels,
Overview The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times. Qualifications 2 years minimum
Overview The role is to support the continued growth of the campaign. The successful candidate will be responsible for monitoring, evaluating and improving effectiveness of Quality standards on the campaign. Qualifications Competencies & Skills Required Strong
Overview The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times. Qualifications 2 years minimum
Overview The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times. Qualifications 2 years minimum
Overview We’re looking for a confident and people-centred Continuous Improvement and Change Manager to lead impactful transformation across fast-paced BPO and luxury retail environments. This is a client dedicated role for a premium luxury retailer, and
Overview The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times. Qualifications 2 years minimum
Overview In a call center, the responsibility for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of
Overview In a call center, the responsibility for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of
Overview The role is to support the continued growth of the campaign. The successful candidate will be responsible for monitoring, evaluating and improving effectiveness of Quality standards on the campaign. Qualifications Competencies & Skills Required Solid
Overview The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times. Qualifications 2 years minimum
Overview The role is to support the continued growth of the campaign. The successful candidate will be responsible for monitoring, evaluating and improving effectiveness of Quality standards on the campaign. Qualifications Competencies & Skills Required Solid
Overview We are seeking a highly motivated and experienced WFM (Workforce Management) Assistant Manager to join our dynamic team. In this role, you will be responsible for managing and optimizing the day-to-day operations of the Workforce
Overview Customer-focused Retail Agent experienced in providing exceptional sales and service support, resolving customer enquiries, and handling account-related issues. Committed to delivering outstanding customer experiences while achieving performance targets. “Teleperformance is a Regulated Financial Company operating largely
Overview The Change Manager ensures smooth adoption of organizational changes by focusing on people, processes, and impacts on technology. This role leads to communication and engagement plans, assesses readiness, and manages resistance to minimize disruption. By
Overview We are seeking a detail-oriented and reliable Payroll Specialist to join our team. In this role, you will be responsible for processing and overseeing all payroll-related activities, ensuring accuracy, confidentiality, and compliance with internal policies
Overview The successful Quality Manager will provide management and leadership for a team of Quality Analysts within the UK BFSI (Banking, Financial Services, and Insurance) client. The role will involve working alongside the Operational Teams to