Overview Responsible for handling customer queries via web chat and email, providing accurate product and service information, and maintaining up-to-date customer records. Escalates priority issues to the Team Leader or Operations Team and actively contributes to
Overview As a Process Excellence Specialist, you will play a pivotal role in driving operational excellence across our South Africa business and have the opportunity to engage with our global organization. This position involves leading and
Overview We are seeking a highly skilled and visionary Business Intelligence Director to lead and scale our global MI, Data, and CX Insights function. In this role, you will define and implement the global strategy for
Overview The Operations Assistant Manager (OAM) has direct line management reasonability for the complaints Team Leader/Supervisor role, supports the Operations Manager in the delivery of high‑performing BFSI contact centre operations, ensuring customer, client, regulatory, and commercial
Overview Reporting to the Senior Project Manager, the Project Manager is responsible for the successful planning, coordination, delivery and in-depth reporting of all assigned projects and change programmes across the UK and South Africa estate, on
Overview The Head of Facilities is responsible for overseeing all aspects of facilities management within the organization. This includes ensuring the efficient operation, safety, and maintenance of all company buildings and infrastructure. The role requires a
Overview The IR Manager is responsible for developing and executing IR initiatives that enables an environment of high engagement and fostering of good working relationships between management, the company and employees. The IR Manager is responsible
Overview The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times. Qualifications Customer focus orientated
Overview The Global Training Director will define and lead the global Learning & Development (L&D) strategy for BFSI processes across multiple geographies and delivery centers. This role ensures standardization, scalability, and innovation in training design, delivery,
Overview The Client Services Specialist I reports into Account Manager of Client Services and is responsible for managing and strengthening direct client relationships. This role works closely with Teleperformance operational leads and internal stakeholders across the UK
Overview ROLE PURPOSE: • The role is responsible for the day-to-day line management activity of a number of colleagues. This will include leading, coaching, motivating, supporting and delivering colleagues, to deliver operational requirements. And ensure all
Overview The Global Training Director will define and lead the global Learning & Development (L&D) strategy for BFSI processes across multiple geographies and delivery centers. This role ensures standardization, scalability, and innovation in training design, delivery,
Teleperformance is seeking candidates in Cape Town for roles requiring flexibility in voice, chat, and email operations. Employment will be contingent upon satisfactory credit and criminal checks, as mandated by client agreements. A minimum qualification of Matric
Teleperformance is seeking a dedicated team leader in Cape Town to manage and develop operational teams. The successful applicant will oversee quality assurance, conduct performance evaluations, and drive agent development through regular feedback and management. Candidates must
Overview The Change Manager ensures smooth adoption of organizational changes by focusing on people, processes, and impacts on technology. This role leads to communication and engagement plans, assesses readiness, and manages resistance to minimize disruption. By
Overview Job Overview The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times. Qualifications Qualifications
Teleperformance is seeking professionals in Cape Town to deliver exceptional customer experiences by managing customer queries across multiple channels. Applicants should have a Matric qualification and 6-12 months in a customer service or technical support role. Ideal
Overview The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times. Qualifications 2 years minimum
Overview Responsibilities include placing outbound calls, responding to inbound calls, monitoring and working complex cases for credit and debit accounts in order to identify fraudulent activity and prevent potential high-dollar liability. Fraud Detection mitigates member and
Overview To provide a Simply Brilliant customer experience by professionally and courteously handling all customer contact in compliance with company directive. To actively promote the Brand by providing quality customer service at every instance, promoting products