Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel
Overview The role is to support the continued growth of the campaign. The successful candidate will be responsible for monitoring, evaluating and improving effectiveness of Quality standards on the campaign. Qualifications Qualifications and Experience 2/3 Years’
WNS in Cape Town is seeking a senior Planning leader to drive short- to mid-term planning, forecasting and scheduling. You will align resources with business objectives, manage a multi-site WFM function and mentor a team across operations.
WNS Global Services, part of Capgemini, is seeking an experienced WFM Intraday Manager for its South Africa operations. The role focuses on real-time queue monitoring across voice, chat, email and back-office streams, ensuring staffing and SLA adherence
Manager Workforce Management Location: EXL Cape Town, Western Cape, South Africa Responsible for managing staffing models, creating schedules, and optimizing workforce planning to meet service levels and operational efficiency. Seniority Level Mid-Senior level Employment Type Full-time
As a Scheduler Analyst you use your expertise to create and manage schedules for frontline team members for an assigned account. You ensure optimal level of resource allocation to meet service level goals and client requirements,
Telebest, located in Cape Town, is seeking an experienced Workforce Management RTA to manage schedules across multiple projects and ensure optimal resource allocation. The ideal candidate should have at least 2 years of direct experience in
TELUS Digital is seeking a Scheduler Analyst to design and manage frontline team schedules for an assigned account. You will optimize resource allocation to meet service levels and client requirements using historical trends and internal inputs.
Workforce Manager (WFM) Position Details Location: Sandton and Rosebank, Johannesburg, South Africa Reporting to: Senior Director Hours: 24/7 (Including Public Holidays) Job Responsibilities Develop and implement comprehensive workforce management strategies, including staffing forecasts, capacity planning, and schedule
WNS Global Services in Newlands is seeking an energetic Assistant Manager - Workforce Management (WFM) to balance demand, employee experience and performance. You will lead a team of RTAs, turn forecasts into action and ensure schedules meet
Job Description To manage the Planning team and all facets of the short term to medium term planning such as forecasting, scheduling and other operational activities while adjusting resources to meet business objectives. People Development Engagement
Job Purpose Responsible for resource planning and capacity management of available resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of calls at
TELUS Digital in Cape Town is seeking a Scheduler Analyst to create and manage schedules for frontline teams, ensuring optimal resource allocation to meet service level goals and client requirements. You will analyze volume patterns, forecast
Mind Match Consulting is seeking a skilled Real-Time Analyst to translate forecasts into workforce plans and to build and manage schedules in Cape Town. The role requires monitoring intraday performance, adjusting resources as demand shifts, and
Key Responsibilities Translate forecasts, contact volumes, arrival patterns and Average Handle Time trends into effective workforce plans. Develop daily, weekly, fortnightly and monthly schedules and rosters. Ensure staffing levels are aligned with forecasted demand and operational
Coca-Cola Beverages Africa (CCBA) invites applications for a Platform Architect Commercial to join the Digital & Technology team. Reporting to the Group Head: Digital Solutions Employee & PACs, you will design and implement time & attendance
Manager-Workforce Management-WFM EXL, Cape Town, Western Cape, South Africa Responsible for managing staffing models, creating schedules, and optimizing workforce planning to meet service levels and operational efficiency. Seniority level Mid-Senior level Employment type Full-time Job function Project
Quantanite in Sandton/Rosebank, Johannesburg, is seeking a Workforce Manager to lead a high‑volume WFM team and drive staffing strategy across 24/7 operations. You will design schedules, manage capacity, and deliver data‑driven reports to senior leadership. The role
TFG Limited is seeking a Real Time Analyst in Cape Town to manage store staffing schedules and monitor WFM performance. You will provide line manager support, handle incidents, and drive real-time reporting and schedule adherence. The role
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality.