Job Title:Analyst WFM Scheduling - Financial Services - Onsite - Cape Town Job DescriptionAre you the master of making the right schedule happen at the right time? Join Concentrix as a Planning & Scheduling Analyst and help
Job Title:WFM Planning & Scheduling Manager Job DescriptionThe WFM Manager drives CRM contact performance and WFM Process maturity through implementation and maintenance of best practice WFM across the location accounts under the supervision and alignment of the Geo Leader. They
Join Us Since its establishment in 2020, Infinity Services Partner Company, a Managed Services Business wholly owned by Vodacom, has delivered expert-level solutions to our clients and their end customers. Our core purpose is to ensure
CCaaS Voice Manager – Responsible for managing and supporting cloud contact center and voice platforms, ensuring service availability, operational excellence, and successful delivery of telephony and dialer experience solutions. The role oversees CCaaS operations, voice infrastructure,
Basic Functions Generates month-wise, day-wise and interval-wise forecast incorporating historical trends and other factors such as special events, seasonality, chum or growth, weather etc. Runs short term forecast and re-forecast/adjust future volume projections as needed to
Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel
Job Title:Senior Operation Manager - Sales Job Description Senior Sales Operations Manager At Concentrix, we create game-changing customer journeys that help brands grow and transform. If you’re a passionate operational leader who can inspire teams, build
About Keen At Keen, we dont just deliver services — we embed ourselves into the heart of our clients businesses. From digital marketing and creative to customer experience, we craft bold, high-performance digital experiences for global
Overview As a Workforce Management (WFM) Manager, your primary responsibility is to ensure the efficient and effective management of accounts and its workforce. This includes overseeing Planning, Real Time Management and Management information resource and processes, scheduling
Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel
Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel
Overview The Workforce Management (WFM) Assistant Manager is responsible for supporting the effective day-to-day management of workforce planning, real-time operations, and management information processes within Teleperformance SA. This role plays a key part in ensuring operational demands
WNS in Cape Town is seeking a Scheduling Specialist to optimize schedules for Voice and Non-voice operations. You will create weekly/monthly schedules and ensure adherence to SLAs while driving scheduling efficiency and managing resource allocation. The
WNS is seeking a capable professional for their Cape Town office to handle resource planning and capacity management. The role demands analytical skills to manage the workload effectively and ensure that staffing meets forecasted volumes of
Teleperformance in South Africa is seeking a Workforce Management (WFM) Manager responsible for efficient workforce management of accounts. The ideal candidate will have 3-5 years of experience in WFM, particularly within a BPO environment. This role involves forecasting
Overview As a Workforce Management (WFM) Manager, your primary responsibility is to ensure the efficient and effective management of accounts and its workforce. This includes overseeing Planning, Real Time Management and Management information resource and processes, scheduling
Teleperformance is looking for a WFM Planning Analyst within the Resource Planning Team in South Africa. The ideal candidate will manage resource planning and provide insights through data analysis, ensuring alignment with client demands. Candidates should have
A hybrid consultancy firm in Cape Town is seeking a Technical Consultant to implement WFM solutions for clients. This role involves engaging with stakeholders, gathering technical requirements, and ensuring seamless system integration. Candidates should possess strong experience
Sabenza It Recruitement is seeking a highly experienced Senior Business Process Manager / Business Analyst (Kronos/UKG) to lead the redesign of Retail Workforce Management processes in a major retail environment. The successful candidate will define future-state
Overview In a call center, the responsibility for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of